• How to approve our partner request?

  How to approve our partner request? We send the request to fix issue/do customization for you. Kindly let us know once you approve the request Click the notification icon on the upper right, you will see an alert notify that we sent you a collaborator request 🚩 If you don't see the notification, you can go to Settings in your Shopify admin ![](https://storage.crisp.chat/users/helpdesk/website/-/2/2Popular

• How to grant OPTIS team the access to specific permissions?

  How to grant OPTIS team the access to specific permissions? Firstly, you go to Settings > Users and permissions > Collaborators > Search for "Tech Essence (by BSS Commerce) Support" There are permissions we will need + location where you can find it: View products Themes > Edit codePopular

• How to see the store's collaborator code?

  How to see the store's collaborator code? Why do we need partner access from your store? — We need the temporary access to your store to help you with settings or fix the problem reported. We promise to be careful with every setting on your website. When we fix all problems, you can remove the access from your end. Steps to see the store collaborator code *Popular

• Verify email in Order Confirmation Email

  Verify email in Order Confirmation Email To proceed with the installation for Options on Order Confirmation Emails and Packing Slips, we’ll need your email to be verified. Here’s how you can do it: Go to Advanced Settings in the app. Click Self-install (for dev) under Show options on Email confirm/ Packing slips ![](https://3535747775-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F1xnMNEsR61ChQe5QiQGn%2Fuploads%2FuWHmeW74L4ueVSehQhn5%2Fimage.pnPopular