1. OPTIS Color Swatch
2. Frequently Asked Questions

Why aren’t my swatches showing up on the store?

Why aren’t my swatches showing up on the store?

There are three common reasons:

1. The app isn’t enabled on your theme

👉 To fix this:

• Click “Add to your theme” in the app

• You’ll be redirected to a new page. Click Save there

1. Your browser is showing cached data

👉 Try doing a hard refresh:

• Ctrl + Shift + R (Windows)
• Cmd + Shift + R (Mac)

1. Theme compatibility issue

👉 If the swatches still aren’t showing after trying the steps above, your theme might not be compatible. Please contact us - we’ll be happy to check and fix it for you!

Updated on: 25/09/2026