> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.optis.me/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Why aren’t my swatches showing up on the store?

1. [OPTIS Color Swatch](/swatch)
2. [Frequently Asked Questions](/swatch/frequently-asked-questions)

# Why aren’t my swatches showing up on the store?

**Why aren’t my swatches showing up on the store?**

There are three common reasons:

1. **The app isn’t enabled on your theme**

👉 To fix this:

* Click **“Add to your theme”** in the app

![Add to your theme button in the app](https://storage.crisp.chat/users/helpdesk/website/-/a/d/9/6/ad961ab7390a0800/4a1c3701-c40b-44df-8c79-aa4df6_1y157qr.png)

* You’ll be redirected to a new page. Click **Save** there

![Saving the app embed in the Shopify Theme Editor](https://storage.crisp.chat/users/helpdesk/website/-/2/2/8/0/22801267d219ca00/1738be2a-ceaa-427a-935d-b648ae_12171ah.png)

1. **Your browser is showing cached data**

👉 Try doing a hard refresh:

* **Ctrl + Shift + R** (Windows)
* **Cmd + Shift + R** (Mac)

1. **Theme compatibility issue**

👉 If the swatches still aren’t showing after trying the steps above, your theme might not be compatible. Please contact us - we’ll be happy to check and fix it for you!