> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.optis.me/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# What to do if OPTIS Options aren’t showing on product pages?

1. [OPTIS Product Options, Variant](/product-options)
2. [Getting Started](/product-options/getting-started)

# What to do if OPTIS Options aren’t showing on product pages?

If the option set is missing from your storefront, go through this checklist from top to bottom, most cases are fixed by the first couple of checks.

## 1. Check the app is active on your theme

Ensure the app is activated on your theme. Verify this in the theme editor and click **Save**.

![](https://storage.crisp.chat/users/helpdesk/website/-/b/7/a/0/b7a08dfadd9ed800/34033f7a-159b-43e2-a2d7-e5df0d_kl9nd2.png)

## 2. Check the option set is live and assigned

Confirm that your option set is **Live**, and assigned to your test product.

![](https://storage.crisp.chat/users/helpdesk/website/-/2/6/7/0/26705d824606c400/3bc72d00-3cb0-4edc-bd01-40f2db_3oqdxd.png)

## 3. Check product assignment

* In [2. Select products](https://docs.optis.me/product-options/getting-started/assign-option-sets-to-products-and-customers#id-2.-select-products), make sure the product is included — not **Not assigned** or excluded.
* If several live option sets target the same product, only the one with the lowest [Priority](https://docs.optis.me/product-options/getting-started/assign-option-sets-to-products-and-customers#priority) number shows; check **Applied products** in **Option sets**.

## 4. Check customer targeting

In [3. Select customers](https://docs.optis.me/product-options/getting-started/assign-option-sets-to-products-and-customers#id-3.-select-customers), make sure your test customer matches — for example, **Registered customers** won't show to logged-out visitors.

## 5. Check visibility conditions

An option can stay hidden until another option is set. See [Visibility conditions](/product-options/advanced-setup/how-to-set-up-conditional-logics).

## 6. Check your plan

Some option types need a paid plan (e.g. **Date & time**, **Color picker**, **Email**, **Dropdown with thumbnail**). On the Free plan, try them on one product with a Premium option set. See [Plans and feature availability](/product-options/getting-started/plans-and-features).

## Other reasons options might not show

If the options still don’t appear, it might be due to:

* A conflict between the app and your theme.
* Multiple product options apps installed and enabled simultaneously.
* A conflict with another existing app in your store.

If you need further assistance with the above case, please contact us via live chat. Our support team is here to help!

## Other common questions

* **Options are not showing in the cart or at checkout** - this is usually caused by a theme and app incompatibility. Contact us via live chat and we will help.
* **The add-on price is not added to the product price** - install the code for [Show updated total price with add-ons](/product-options/advanced-features/show-updated-total-price-with-add-ons) (**Advanced features > Show updated total price with add-ons**). You can also contact us to install it for free.
* **Clicking Add to cart goes to the cart page instead of the mini cart / cart drawer** - see [Work with your cart drawer / ajax cart](/product-options/advanced-features/work-with-your-cart-drawer-ajax-cart).
* **I want to move the options on the product page** - see [Change option set position on product page](/product-options/faq/change-option-set-position-on-product-page).