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Privacy Policy

1. Introduction

BSS Commerce (“we”, “us”, or “our”) is a Shopify Partner. We develop Shopify apps (the “App”) and provide related support and consulting services (the “Services”) to merchants using Shopify to run their online stores.

This Privacy Policy explains:

• What information we collect when you install or use our app
• How we use and protect that information
• Your privacy rights and how the law protects you

By installing or using our app, you agree to the practices described in this policy.

2. Information We Collect

When you install the app, Shopify automatically shares certain information with us through Shopify’s API, in accordance with Shopify’s API License and Terms of Use.

Information from your Shopify store

This may include:

• Your store name
• Your store email address
• Customer email addresses
• Information shared when you contact us for technical or customer support

This information is required for the app to function properly and for us to provide support. If you choose not to provide this information, you may uninstall the app at any time.

Information from our website

When you visit the BSS Commerce website (“Site”), we may automatically collect certain information using common technologies such as:

• Cookies – small data files stored on your device to remember preferences and improve user experience
• Log files – including IP address, browser type, internet service provider, referring/exit pages, and timestamps
• Web beacons, tags, and pixels – used to understand how visitors browse the Site

For more details about cookies and how to disable them, please visit http://www.allaboutcookies.org.

3. Why We Collect Your Information

We use your information to:

• Create and save app settings for your store
• Provide technical support and respond to your requests
• Enable and operate app features
• Communicate with you about the app, updates, or related services
• Improve our products and user experience

4. Data Storage & Security

Your store and customer data are stored on BSS Commerce servers in the United States, hosted via Linode, and retained only while you use the app or until you uninstall it.

We take data protection seriously and use modern security measures to prevent unauthorized access, data loss, or misuse. However, please note that no method of online transmission or electronic storage is 100% secure.

5. Cookies Policy

Cookies help us improve your experience when using our website. We use the following types of cookies:

• Strictly Necessary Cookies – required for the website to function properly
• Performance & Analytics Cookies – help us understand how visitors use the site so we can improve it
• Functionality Cookies – remember your preferences and personalize content

You can control or disable cookies through your browser settings at any time.

6. Links to Other Websites

Our app or website may contain links to third-party websites. Please note that we do not control these sites and are not responsible for their content or privacy practices.

We recommend reviewing the privacy policies of any third-party websites you visit.

7. Your Privacy Rights

7.1 European (GDPR) Privacy Rights

If you are located in the European Economic Area (EEA), you have the right to:

• Know what personal data we collect and why
• Access a copy of your personal data
• Correct or update inaccurate information
• Request deletion of your personal data (with some legal exceptions)
• Request data portability
• Object to or restrict certain types of processing
• Opt out of marketing communications
• Not be subject to automated decisions that significantly affect you

To exercise any of these rights, please contact us at [email protected].

7.2 California Privacy Rights (CCPA)

If you are a California resident, you have the right to:

• Request details about the personal information we collect and how it is used
• Request deletion of your personal information
• Opt out of any sale of personal information (if applicable)
• Receive equal service and pricing even if you exercise your privacy rights

To submit a request, please email us at [email protected]. We may need to verify your identity before processing your request.

7.3 Nevada Privacy Rights

Nevada residents may request to opt out of the sale of personal information. Although we do not sell personal information, you may still submit a request by emailing [email protected].

Contact Us

If you have any questions about this Privacy Policy or the data we collect, please contact us:

📧 Email: [email protected] 📍 Address: 14-16-18-19F, Viwaseen Tower 48 To Huu Street, Trung Van Ward Nam Tu Liem District, Hanoi, Viet Nam

Please clearly describe your request, especially if you are asking about the personal data we hold about you.

Updated on: 25/09/2026