> ## Knowledge Base Index > Fetch the complete knowledge base index at: https://help.optis.me/sitemap.xml > Use this file to discover available pages before exploring further. > Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash). # How to see the store's collaborator code? # How to see the store's collaborator code? ## Why do we need partner access from your store? — We need the temporary access to your store to help you with **settings** or **fix the problem** reported. We promise to be careful with every setting on your website. When we fix all problems, you can remove the access from your end. ## Steps to see the store collaborator code ### *Case 1 – Code located under Users > Security* 1. **In the navigation tab, go to Settings** ![](https://storage.crisp.chat/users/helpdesk/website/-/2/2/4/2/22429817467a0000/screenshot20_1l3r1gd.png) 2. **In the Settings, go to Users > Security, you will see the Collaborators Code** ![](https://3535747775-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F1xnMNEsR61ChQe5QiQGn%2Fuploads%2FumP1qts8M8zAOurHqTcx%2Fimage.png?alt=media&token=9e5eea1c-9864-418e-86a7-00c04d380571) In this example, the Collaborator Request Code is **6443** ### *Case 2 – Code located under Users and permissions* 1. **In the navigation tab, go to Settings** ![](https://storage.crisp.chat/users/helpdesk/website/-/2/2/4/2/22429817467a0000/screenshot20_1l3r1gd.png) 2. **In the Settings, go to Users and permissions** ![](https://storage.crisp.chat/users/helpdesk/website/-/2/2/4/2/22429817467a0000/screenshot-2025-08-11t13342547_1xrhypg.png) 3. **Scroll down and your Collaborator Request Code will appear at the top of the page.** ![](https://storage.crisp.chat/users/helpdesk/website/-/2/2/4/2/22429817467a0000/screenshot-2025-08-11t13364714_nothbp.png) In this example, the Collaborator Request Code is **2653**