Why do we need partner access from your store?

We need the temporary access to your store to help you with settings or fix the problem reported. We promise to be careful with every setting on your website. When we fix all problems, you can remove the access from your end.

3 steps to see the store collaborator code

Case 1 – Code located under Users > Security

1. In the navigation tab, go to Settings

2. In the Settings, go to Users > Security

3. In the tab Security, you will see the Collaborators Code

In this example, the Collaborator Request Code is 6443

Case 2 – Code located under Users and permissions

1. In the navigation tab, go to Settings

2. In the Settings, go to Users and permissions

3. Scroll down and your Collaborator Request Code will appear at the top of the page.

In this example, the Collaborator Request Code is 2653

Updated on: 11/08/2025