> ## Knowledge Base Index > Fetch the complete knowledge base index at: https://help.optis.me/sitemap.xml > Use this file to discover available pages before exploring further. > Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash). # How to grant OPTIS team the access to specific permissions? # How to grant OPTIS team the access to specific permissions? 1. Firstly, you go to **Settings** > **Users and permissions** > **Collaborators > Search for "Tech Essence (by BSS Commerce) Support"** ![](https://storage.crisp.chat/users/helpdesk/website/22429817467a0000/image_cey3i2.png) 2. There are permissions we will need + location where you can find it: * **View products** ![](https://storage.crisp.chat/users/helpdesk/website/22429817467a0000/image_dop3bt.png) * **Themes > Edit code** (necessary) ![](https://storage.crisp.chat/users/helpdesk/website/22429817467a0000/image_13p40kf.png) * **App** **permissions** > Manage and install apps and channels (necessary) ![](https://storage.crisp.chat/users/helpdesk/website/22429817467a0000/image_1cpezb3.png) * **Store settings** > manage settings + shipping and delivery - For showing options on order confirmation & packing slips ![](https://storage.crisp.chat/users/helpdesk/website/22429817467a0000/image_1xfihcn.png) You will also need to check if your email is verify or not. If not, you will need to verify so we can help showing options on order confirmation ![](https://storage.crisp.chat/users/helpdesk/website/22429817467a0000/image_i4moxg.png) ![](https://storage.crisp.chat/users/helpdesk/website/22429817467a0000/image_4mm51f.png) * **Order > View** - For options not showing on order cases ![](https://storage.crisp.chat/users/helpdesk/website/22429817467a0000/image_1iyf3ss.png) 3. After clicking on all permissions our customer support agent request, you will click **Save**. Then notify our agent ![](https://storage.crisp.chat/users/helpdesk/website/22429817467a0000/image_1vgkogu.png)