How to grant OPTIS team the access to specific permissions?
- Firstly, you go to Settings > Users and permissions > Collaborators > Search for "Tech Essence (by BSS Commerce) Support"
- There are permissions we will need + location where you can find it:
- View products
- Themes **> **edit code (necessary)
- App permissions > Manage and install apps and channels (necessary)
- Store settings > manage settings + shipping and delivery - For showing options on order confirmation & packing slips
u will also need to check if your email is verify or not. If not, you will need to verify so we can help showing options on order confirmation
- Order > View - For options not showing on order cases
- After clicking on all permissions our customer support agent request, you will click Save. Then notify our agent
Updated on: 08/07/2025
Thank you!