> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.optis.me/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How to approve our partner request?

# How to approve our partner request?

We send the request to fix issue/do customization for you. Kindly let us know once you approve the request

1. Click the notification icon on the upper right, you will see an alert notify that we sent you a collaborator request

![](https://storage.crisp.chat/users/helpdesk/website/22429817467a0000/1_15dmof.png)

🚩 If you don't see the notification, you can go to **Settings** in your Shopify admin

![](https://storage.crisp.chat/users/helpdesk/website/-/2/2/4/2/22429817467a0000/screenshot-2025-08-11t14211037_1y558j2.png)

Depending on your Shopify plan/interface:

* You may see **Users** → click it.
* Or you may see **Users and permissions** → click it instead

2. **In the Users / Users and permissions section, you will see "**OPTIS (by BSS Commerce) Support**" request a collab access > Click on it**

![](https://storage.crisp.chat/users/helpdesk/website/-/2/2/4/2/22429817467a0000/thiet-ke-chua-co-ten_1isctwa.png)

3. We already ticked the permissions we needed. So you just need to click "Accept request"

![](https://storage.crisp.chat/users/helpdesk/website/-/2/2/4/2/22429817467a0000/screenshot-2025-07-30t10442143_x6q82t.png)

To see the permissions we’re requesting:

* If you’re in **Users and permissions**, you’ll see the requested permissions listed directly.
* If you’re in **Users**, click **Edit permissions** to review them

![](https://storage.crisp.chat/users/helpdesk/website/-/2/2/4/2/22429817467a0000/screenshot-2025-07-30t10450997_1l4l3i1.png)

Kindly let us know once you approve the request ❤